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Emergency Telephone Orders

Telephone Orders (only in case of emergency). In case of an emergency, such as a power failure or other general disruption of internet connectivity, LANCEBANK clients may trade their accounts by telephone in accordance with the procedures set forth below. Trades requested by telephone will be subject to a pre-deal check of the margin available in the account and, if accepted, will be manually entered into the client's account record for integrated reporting and P/L analysis. Trades entered by telephone will be afforded the same tight spreads normally available on the trading platform. All telephone trade orders will be recorded for the protection of both parties. If, in the event of such an emergency, (also applicable to other emergency situations)you wish to order a trade for your LANCEBANK Forex trading account, you will be required to follow these procedures:

1. In all cases and in all languages communication via chat rooms and we will contact you directly and verify your.
2. Immediately state your ID and Password.
3. State your inquiry and always specify the currency pair and number of lots for which you want a quote.
For example, “I would like a price on 5 lots of Euro/Dollar.”
4. Your LANCEBANK dealer will then provide a 2-way price quote. For example, “Euro/Dollar is 1.2855/58,” with
the first number being the bid price, and the second being the offer price.
5. State the trade you wish to make. For example, “At 1.2855, I sell 5 lots of Euro/Dollar” or “At 1.2858, I
buy 5 lots of Euro/Dollar.” You may also decide to place a limit order or a stop order on the basis of the
quoted prices.
6. If you do not wish to place a trade at the quoted prices or to place a limit order or a stop order, simply
say “Nothing Done.”
7. Remember: Telephone orders are accepted only in emergency situations. The prices you are quoted
on the telephone are firm and definite.

No negotiation or haggling over the quoted prices is permitted. You will not be allowed to remain on the telephone with our dealing desk until the prices change to an acceptable level. Dealing desk telephone lines are reserved for trading

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